When BakerHostetler moved their 1,800 users (all at once!) from iManage 9.3 to NetDocuments 18 in the first quarter of 2018, one of the firm’s priorities was meeting their security audit needs.
The firm also wanted to increase usage of their document management system (DMS) over shared drives and selected NetDocuments for its flexibility of workspace structure and mobility. While they didn’t remove access to shared drives, they felt the additional functionality of the new DMS would encourage users to collaborate more.
The firm used a blended approach to address the specific needs of their audiences – scenario-based e-learning followed by scenario-based classroom training, and the result was well received and effective.
"The The team used the Capensys because of their broad experience, high caliber, flexible training and support resources, and the quality and scope of their eLearning. At BakerHostetler, we are eager to try a new approach and we needed a partner who can support and supplement those ideas! - Sharon Jesse, Training Manager
The firm supplemented onsite support with a remote NetDocuments Support Hotline. Capensys received high praise for the training, the onsite support and the remote hotline from the many geographically dispersed offices. Using the Capensys Efficiency Dashboard the firm has identified that the Help Desk is now receiving more technical issues than “how to” questions. According to Sharon, “People seem to ‘know how’ better!”
Sharon noted that “Providing early training for the Active Advocates was a win. It provided us with a list of questions to consider before finalizing the outline and the support team FAQ document.” As an incentive, the firm also provided the evaluations that allowed people to qualify for LTC4 Certification in the Managing Documents and Email learning plan.
The firm will continue to use the Capensys courseware to offer e-learning paths for new hires as well as providing the path to LTC4 certification.
Tanya Vawter, Training Manager at Gordon Rees Scully Mansukhani, LLP, along with her training team of 3 people, have created a continuous performance improvement initiative that provides top-notch online training to attorneys and staff in their 35 plus offices spread across the US. They also provide that same level of training to the 4 -10 new hires that arrived each week. They are members of LTC4 and are using the Capensys LMS and LTC4-aligned courseware. The LTC4 certification program has been launched to all offices with the intention of fostering ongoing up-skilling.
"The response has been very positive. Our users like the immediacy of the CBT courses. They also like that they are earning certification which is attached to the individual rather than the firm. We’ve had around 300 LTC4 certification earned over the past year. We’d like this to be higher next year, so we are always looking into new ways to motivate employees." - Tanya Vawter
Here are the stats showing their considerable achievements:
- 59 LTC4 Legal Professional Certifications have been earned by Attorneys.
- 229 LTC4 Legal Support Specialist Certifications have been earned by Staff Members.
- 1557 Ongoing Monthly Learning Plans have been completed by Attorneys and Staff Members over the past year
- 32,482 Computer Based Training (CBT) courses were completed on the Capensys LMS within the past 12 months.
Global law firm Squire Patton Boggs undertook a firm-wide project to migrate their US offices from eDocs DM 5 to iManage 9 with Universal Search and upgrade the other offices which already used iManage. With over 1,000 lawyers and staff in 44 offices located in 21 countries, the firm took advantage of this upgrade to train all users to be proficient in the new software and also to instil document management best practices.
Training and Support
Rather than the traditional classroom methods, Squire utilized a virtual training classroom. All training to all users was conducted using a Cisco WebEx virtual training environment with break-out labs so that individuals could undertake hands-on practice assignments.
This training format provided a number of distinct advantages for the firm:
- Preparatory on-line learning to bring users up to speed before the virtual sessions
- Hands-on practice during training for all users in offices large and small
- A smaller group of trainers meant for more standardized training
- Reduced training set-up demands on local IT resources
- Better data gathering and reporting on training sessions
- Reduced travel expenses
Outcome and Measurement
The training also incorporated the LTC4 (Legal Technology Core Competencies Certification Coalition) to drive internal productivity and to promote their commitment to technology proficiency to potential clients. The firm certified their users, including 250 lawyers, in the Managing Documents and Emails workflow.
Capensys Ltd. is a full-service legal training provider. Capensys offers all types of training for the legal industry including classroom trainers, webinars, online e-learning, evaluations, and a security awareness program. Capensys works with their clients to link the training directly to the business goals. Capensys is a Vendor Members of the Legal Technology Core Competencies Certification Coalition (LTC4). Capensys is also an iManage and a NetDocuments certified training partner. To learn more about Capensys please visit www.capensys.com.
“All of our efforts to improve skills help us to provide even more value to our clients” – Downs Rachlin IT Director
The firm was aware that attorney technology skills had become a hot topic with their clients and throughout the legal community. The firm recognized the need to show the firm’s commitment to innovation through the use of technology. With the support of the Managing Partner and Practice Group representatives the firm introduced its “Step it up” program and engaged Capensys to provide training tools which would allow the firm’s staff and attorneys to access the training, tutorials and KnowledgeChecks which would lead them to the required skill levels.
The firm decided to introduce 2 levels of competence – Level 1 being competencies which were common to all users and Level 2 those which were aligned to jobs and roles. Using monthly incentives the firm saw a very high level of participation – 100% of staff and paralegal and 80% of associates have now completed Level 1. The firm also uses the program for new hire training ensuring that all new staff are well prepared before they join. Future plans include the introduction of Capensys’ latest tool “LiA” (Learning in Action) which measures multiple methods of accomplishing tasks in the firm’s own live applications and also working towards LTC4 Certification.
LONDON, Ontario – April 26, 2016 – McKenzie Lake Lawyers are pleased to announce that they are the first Law Firm in Canada to have their training program recognized with LTC4 Certification.
The Firm has always been committed to continuing education for its members says Laurie Hause, CIO, but the depth and breadth of continuous learning and up-skilling opportunities were limited without a full featured Learning Management System.
In October 2015, the Firm launched Core Builder, the name of the overall Learning Management Program featuring LTC4 (Legal Technology Core Competencies Coalition) e-learning plans. LTC4 is an international non-profit coalition of over 80 law firms, corporate departments and law schools that has established legal technology core competencies and certification for law firms to measure ongoing competencies for legal technology.
The Firm’s goal – ensure that all members of the Firm apply core technology skills in the workplace so as to handle matters dependably, efficiently and professionally for their clients. Certification aligned with LTC4 standards provides evidence of our proficiency. Technology skills that address workflow demonstrate our ongoing effort to meet our clients’ growing demands for efficiency and consistency.
Over half of the Firm’s lawyers and all legal staff are certified in Managing Documents and Emails and will be completing Working with Legal Documents this summer. Three further Learning Plans have already been identified which the IT Team will roll out in the coming year.
We are always looking for ways to create an advantage for our clients, to better serve our clients – it’s in our nature, says John McNair, Managing Partner.
“FWIW, personally I actually rather enjoyed this. I thought the content was well presented. And I have used several of the tricks I learned.”
“I second those comments. In fact, I plan to run the exercise again a few more times, as I came across a number of useful things I did not know, and by now I have forgotten.” – Satisfied Schwabe Attorneys
Schwabe wished to implement a firm-wide training program for attorneys and staff focused on competency based performance standards, evaluation and ongoing training that would have a meaningful impact on firm morale, productivity and profitability. The program offered the opportunity to become LTC4 certified in various workflow based core competencies which were relevant to how users work. They knew that an attorney up-skilling program based on LTC4 would provide them with an industry standard of legal IT core competencies, a benchmark for them to achieve — a benchmark formulated by the industry, not just the attorney’s firm or IT training department. There were multiple objectives and expected outcomes for implementing a certification program at the firm:
- Attorney and Staff Performance: This initiative allowed us to support attorneys and staff to improve skills, gain efficiency in all tasks, and to measure baseline skills and continuous performance improvement using industry standards.
- Staff Ratios: Better skills and greater efficiency result in higher productivity, therefore improving our attorney to staff ratio, resulting in reduced overhead.
- IT Department Client Service: We achieved a reduction in Help Desk Calls which meant that Help Desk staff could serve clients more proactively.
- ROI: We produced Efficiency Dashboard reports with calculated ROI which were provided to the Board on a predetermined schedule.
- Improved skills
- Improved efficiency/productivity
- Improved quality of work product
- Provided objective measurements for performance evaluation
- Reduced calls to the Help Desk
- Improved staff ratios
- Elevated attorney satisfaction with staff
- Improved employee satisfaction and retention
Partial Client List
- Baird Holm LLP
- Baker Hostetler LLP
- Berger Singerman LLP
- Bird & Bird
- Bulkley Richardson and Gelinas LLP
- Butler Snow LLP
- Capell & Howard P.C.
- Charles Russell Speechlys LLP
- Clyde & Co.
- Codan Canada
- Cole Schotz P.C.
- Cooley LLP
- Costello, Shea & Gaffney LLP.
- Cozen O’Connor
- Dannis Woliver Kelley
- Day Pitney LLP
- Dechert LLP
- DLA Piper
- Downs Rachlin & Martin PLLC
- Epstein Becker & Green
- Faber Daeufer & Itrato PC
- FordHarrison LLP
- Gordon & Rees LLP
- Hanson Bridgett LLP
- Hinckley Allen
- Hinshaw & Culbertson LLP
- Hoffman & Baron, LLP
- Holland & Knight LLP
- Jeffer Mangels Butler & Mitchell LLP
- JP Morgan Chase
- Kaye Scholer LLP
- Keesal Young & Logan
- Kramer Levin Naftalis & Frankel LLP
- Langrock Sperry & Wool LLP
- Legal Service NYC
- Lewis Brisbois Bisgaard & Smith LLP
- Littler Mendelson P.C.
- Manatt, Phelps & Phillips LLP
- McGuire Woods LLP
- McInnes Cooper
- McKenzie Lake Lawyers LLP
- Miller Thomson LLP
- Modrall Sperling
- Nixon & Vanderhye PC
- Norton Rose Fulbright
- Nossaman LLP
- NY Legal Aid Society
- Offit Kurman P.A.
- Ogletree Deakins Nash
- Smoak & Stewart P.C.
- Osler Hoskin & Harcourt LLP
- Partridge Snow & Hahn LLP
- Polsinelli LLP
- Robinson Bradshaw & Hinson P.A.
- Schwabe Williamson & Wyatt
- Shearman & Sterling LLP
- Sirote & Permutt P.C
- Spiegel Sohmer Inc.
- Squire Patton Boggs
- Stephenson Harwood LLP
- Stoel Rives LLP
- Sugar Felsenthal Grais & Hammer LLP
- Sutherland Asbill & Brennan LLP
- University of Missouri Kansas City
- White & Case LLP
- Whiteman Osterman & Hanna LLP
- Young Basile Hanlon & MacFarlane P.C.