January 13, 2017 Capensys announced today that it is formally certified as a NetDocuments Training and Implementation Partner. This certification offers clients an invaluable addition to the Capensys NetDocuments training toolkit, which provides the following learning and delivery tools: Engaging elearning and KnowledgeChecks for completing LTC4 certification The Pathfinder tool to streamline learning Quick references and […]
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Entries by janis richman
Capensys has become the first LTC4 vendor to have their courseware and evaluations approved for LTC4 certification. This prestigious designation demonstrates Capensys’ ongoing commitment to LTC4 and to delivering workflow based courseware and evaluations to meet the LTC4’s stringent standards. The LTC4 process outlines core competencies required by attorneys and their staff. By receiving this […]
"...It's critical that your employees or coworkers understand the severity of the risk and their role in preventing compromise. Every employee with access to a computer has the responsibility to undergo training covering the risks associated with that access, and every employer has the responsibility to make sure that communication is timely and relevant and mandatory. Employees need to raise their guard and pick up the phone any time something seems out of the ordinary. ...If you want a good turnkey solution for that in place, check out Capensys' Sentinel, which can map to the LTC4 core competency framework. The cliché that you are only as strong as your weakest link has never been more accurate than it is here...'
Capensys announces the launch of Sentinel, a security awareness program, in partnership with MediaPro.* Sentinel promotes a culture of “Security Warriors” – employees who are dedicated to protecting the firm’s security. The Sentinel program provides a structure to expand employee knowledge, change employee behavior, and build a risk-aware culture. The framework provides an overall strategic […]
Would you like...
An easy way to improve user productivity?
To evaluate skills and/or LTC4 certify users?
To evaluate users in your live applications?
To have evaluations which accept the different ways users work?
This session covers how Learning in Action (LiA) allows you to achieve all this quickly and easily.
The LiA skills evaluation tool works in any Windows application. It accepts multiple ways of performing a task. It allows you to see how well users know their applications and comes with a library of ready-made exercises for most applications. These exercises are aligned with the LTC4 curriculum. LiA also allows you to write your own exercises very easily.
After registering, you will receive a confirmation email containing information about joining the webinar.
Law firms are facing significant challenges in providing relevant training to users while reducing costs and increasing their competitive position. For many firms, it is becoming more practical to outsource day-to-day functions to training experts in the industry who can provide a robust, up-to-date strategy and reduce costs. As global thought-leaders within the legal industry, […]
Business goals Our purpose for implementing a firm-wide training program for attorneys and staff focused on competency based performance standards, evaluation and ongoing training that would have a meaningful impact on firm morale, productivity and profitability. The program offered the opportunity to become LTC4 certified in various workflow based core competencies which were relevant to […]
Industry trends inspire DRM to take action.
Downs Rachlin Martin PLLC (DRM), a New England based law firm, has always counted innovation among their brand’s key characteristics. When, however, IT Director Karen Norman learned that Kia's in-house counsel D. Casey Flaherty was using attorney technology testing to drive down rates, she knew she needed a way to turn that core trait into hard data, and fast.
In order to achieve the highest level of compliance, Ms. Norman knew she’d need the full support of the firm’s management. She engaged the Managing Partner around the concept of being able to demonstrate the firm’s commitment to innovation through the use of technology. Fully aware of the changes in the market place, the management team was quick to engage the Practice Group Chairs in support of this program. The Practice Group Chairs then nominated a representative from their respective groups to form a committee whose purpose was to identify the specific core competencies they believed were of highest value to clients.
The committee had made notable progress defining the core competencies when Norman learned about the Legal Technologies Core Competencies Certification Coalition (LTC4). LTC4 is a non-profit group consisting of 80+ law firms who have developed industry-standard legal technology core competencies. Ms. Norman felt this helped her cause significantly because it gave DRM an industry standard path to follow.
It was around the same time that Ms. Norman met Capensys, a training company for law firms, LTC4 founders, and vendor members. The firm chose to partner with Capensys because they offer a delivery system that supported 130+ staff and attorneys from 5 different offices accessing the Learning Management System. Equally as important are the KnowledgeChecks, which allow the firm to evaluate the skills learned at different stages of the core competency program, with tools to manage and report on the success of the training program.
How did they implement the program?
Once the core competencies were decided upon and the learning materials and tools from Capensys were in place, the firm promoted the program internally. They applied the firm’s brand standards and named the core competency program ”Step It Up." Most importantly, they devised a reward system that encouraged timely participation. Using monthly incentives, the firm saw a very high level of participation with 100% of staff and paralegals and 80% of associates completing Level 1.
The firm delivered 2 levels of the core competency program. Level 1 consisted of core competencies that were common to all users. Level 2 was customized to align with the jobs and specific roles of users.
The training and IT team reported that the program was going really well. After the Level 1, they sent out a survey to ask for feedback. The feedback was overwhelmingly positive with respondents saying that they had learned something. People commented that it was "Very helpful" and "Not repetitious".
The firm is also using the program very successfully for their new hire program, where they are incorporating a lot of the skills from the Step It Up program. For example, IT trainer Marsha Kuhn makes sure everyone completes the FileSite online learning before they come to new hire training. When users are already prepared it allows her to cover more in her face-to-face sessions.
Capensys’ Resource Gateway was rolled out by the firm to provide reference materials that users could utilize after the training. To encourage self-service behaviour, Kuhn wrote an article about the Resource Gateway and how it can be used for just-in-time support and coaching.
DRM is a now member of LTC4 and will continue to use it as the basis of their core competency program. They feel that working towards LTC4 certification will be very helpful to associates.
The firm was also awarded CLE accreditation for the Security online course provided by Capensys, and attorneys will be going through this to get one hour of CLE.
“All of this serves to help us provide even more value to our clients”, says Ms. Norman.
The firm will be moving to Capensys’ new tool “LIA” (Learning in Action) to continue to build on the core competency program and to measure multiple methods of accomplishing tasks. The firm is also working towards including the completion and mastery of the core competency program into the annual appraisals of the staff and paralegals.
The management team at DRM is pleased with the outcome of the program and feels that continual training in technology provides a competitive advantage and improves the firm’s ability to serve their clients.
LISTEN TO Sue Pasfield and Janis Richman as they discuss how Capensys services and tools can help firms get the competitive edge through technology efficiency.
Introduction Offit Kurman’s vision is simple: to continually better serve their clients and increase the firm’s productivity. To this end, they undertook an up-skilling program to improve technology proficiency throughout the firm. By launching Offit Kurman University (OKU), the firm provided legal professionals and support specialists with opportunities to refine their skills and receive recognition. […]