Silvia has trained legal staff since the inception of WordPerfect and Word. In addition to instructor training, she is an experienced curriculum designer, technical writer and eLearning developer. She has a deep understanding of adult learners and user interface design. Other skills include administering learning management systems, graphic design, project management, scenario and goal based training, and user adoption. Silvia holds a B.S. in Psychology from Louisiana State University, and design and training certifications from the College of San Mateo as well as the Association for Talent Development.