Training & Support
Capensys provides training professionals to assist with onsite and remote training and support for major rollouts, upgrades and up-skilling programs, such as MS Office, iManage, NetDocuments, IntApp, etc. Our exceptional trainers are available to support you prior to, during, and after any training initiative.
Our blended approach utilizes our flexible training delivery methods to make learning more accessible to the users. Our innovative online learning, trainer guides/user guides and delivery tools provide relevant and contextual content.
Capensys is an iManage Certified Training Partner
Capensys is a NetDocuments Certified Training Partner
Project and Change Management
Planning and ongoing management of the project as well as processes and tools to ensure the best retention, proficiency, adoption, and overall user satisfaction
Marketing strategies and tools, including WYGLs (What You Are Going to Love!) – animations showing features and benefits of the new applications
We have a comprehensive library of online learning, user and trainer guides/references, and skills evaluation tools to support all of your training and skills checking needs.
Our trainers all have extensive experience in the legal industry. They understand law firm workflows and the challenges law firm users face, which is reflected in the onsite training they provide.
We select trainers for floor support who are experienced in handling questions from all levels of users. Our aim is to ensure that the desired skills are transferred to the users’ working practices.
A customizable efficiency dashboard to measure success criteria
Tools to provide just-in-time quick references and animated demos
We provide demo webinars and hands-on remote training on the full range of legal topics. The user experience is informative and engaging.
We can provide all of our services globally to support all of your offices around the world.
We can help you create a program to identify and pre-train a set of firm super-users who can act as onsite “go-to” training and support resources.
Train the Trainer
The content of these sessions is more in-depth than the standard training and covers strategies for support and coaching. The sessions also cover the firm’s goal with the new systems, best practices and the thinking behind the design.