Strategic Consulting

Our consulting services provide internal and external benchmarking of your current training programs and strategy against industry best practices, and offer viable recommendations for improvement. We focus on the key areas critical to the healthy functioning of a technology training department.
The benchmarking is done via researching the current state, performing interviews and developing a deep understanding of the training and support program – the people, processes and functions. The benchmarking process and resulting report helps training and support managers achieve overall department goals, as well as goals for individual focus areas within the department. We provide the strategies, tools and resources needed to execute the recommendations.

Our consulting services provide internal and external benchmarking of your current training programs and strategy against industry best practices, and offer viable recommendations for improvement. We focus on the key areas critical to the healthy functioning of a technology training department.

Workshop for Trainers

We offer a companion workshop for trainers to teach them how to use all of the Goal-Based learning tools and techniques to prepare for any training initiative that ensures stakeholder buy-in, high user adoption and elevates trainers to a new skill level that shifts their position to business partner in the firm. Participants learn how to:

  • Use the foundational Goal-Based Approach to identify the firm’s business goals, user goals and ensure consistent results
  • Think and act like a business partner to add value to the firm’s bottom line
  • Gain Stakeholder Buy-In for all training initiatives
  • Identify and track measurable efficiency criteria to ensure and prove continuous performance improvement
  • Design and implement a core competency certification program for attorneys and staff