Entries by janis richman

Fladgate builds IT competence to improve client service using Capensys LTC4-approved courseware

In September 2015, Fladgate introduced LTC4 up-skilling and certification using the Capensys courseware and skills evaluation tool. This continuous performance improvement program has been successfully maintained for the past 18 months and is still going strong.


Why LTC4 and Capensys?

Fladgate’s principal goal was to ensure that they achieved a consistently high-level of IT competence in areas that were useful to lawyers and support staff.  They wanted an innovative, workflow-based learning program that focused on the day-to-day work of lawyers and staff.  They also needed a robust long-term solution to ensure that they could build on initial successes.

After researching a variety of options, they were pleased to find that the competencies covered by the LTC4 certification program mirrored those that they had already identified via their initial training needs analysis.  They were also impressed by how the modules focused on the workflows that lawyers undertake on a daily basis.

Another advantage was that LTC4 required skills could be taught, and proficiency measured, via Capensys courseware and evaluations tools. The Capensys Goal-Based Approach ties training to business and user goals and delivers training modules that are process-driven rather than application driven.  This approach was perceived as very flexible solution, allowing lawyers to learn when and where they wanted to do so, rather than via fixed classroom sessions.

The LTC4 Up-Skilling and Certification Program

Michael Wells, the senior trainer at Fladgate led the charge, and it’s been 18 months since the program launch. As of this date, they have completed the Working with Legal Documents learning plan. Michael estimates that over 90% of the firm are now certified in Working with Legal Documents.

In just a few weeks, Michael will begin the certification process for the LTC4 Security learning plan using the Capensys Sentinel security awareness modules.

The third learning plan, Working with Documents and Emails, is already planned, developed, and ready to go. It will be launched later in the year - around July or August.

 Training Gains

According to feedback from stakeholders and users as well as observing performance in the workplace, some of the significant training gains Fladgate has seen are:

  • More interest from users in IT training and the benefits of learning to streamline their workflows
  • More interest in self-learning — using e-learning content as just-in-time learning rather than ringing the helpdesk
  • Attorneys have become more self-sufficient when creating documents, causing a reduction in basic revision requests — this allows secretaries and others to focus on major document production
  • A measurable difference in improved efficiency in document creation and editing and the substantial reduction in “how do I?” Help Desk calls

Michael was pleasantly surprised when “Contrary to expectation, tutorials and assessments are undertaken at all times of the day and night. People are really using the flexibility to train when it suits them.”

About Fladgate

Fladgate is first and foremost, experts in law. Many of their lawyers are recognized leaders in their field. They serve their clients as partners in business with a focus on implementing practical solutions that deliver results. Fladgate offers advanced legal expertise across all major legal specialties, combined with a detailed understanding of the dynamics and pressures of their clients’ business sectors.

About Capensys

Capensys Ltd. is a full-service training company for law firms. Capensys provide all types of training for the legal industry including classroom trainers, webinars, on-line learning, evaluations and a security awareness program. Capensys training philosophy is to link training to achieving business goals.  Capensys were also the founders of the Legal Technology Core Competencies Certification Coalition (LTC4). To learn more about Capensys please visit www.capensys.com.

About LTC4

LTC4 is a non-profit organization, that has established legal technology core competencies and certification that all law firms, law schools and legal departments can use to measure ongoing efficiency improvements.



Capensys Provides CLE and LTC4 Certification for Sentinel Security Awareness Training

Capensys is pleased to announce that our Sentinel Security Awareness Program is now approved for 1 hour of CLE credit. This accreditation covers all of the formats of our security awareness training:

- Online e-learning
- Town hall meetings
- Recorded town hall meetings

We currently have CLE accreditation in New York, California, Florida, Texas, Minnesota, Missouri, Georgia, and have verbal approval (with follow-up) for the following jurisdictions:

- Nevada
- Mississippi
- North Carolina
- Virginia

Would you like to receive accreditation in your jurisdictions?  We can help!

Would you like to achieve LTC4 (Legal Technology Core Competency Certification) at the same time? Our security awareness courseware is approved for LTC4 certification in Security.

To learn more about the Sentinel security awareness program, please contact:  info@capensys.com.

Recording now available for the Friday, March 17th webinar – Capensys Sentinel IT Security Awareness Program

If you were unable to attend our webinar, HERE'S THE LINK
Don't miss out on the great information and demo!

Webinar Details:

Law firm security is an inside job.  Learn how to promote a culture of security warriors.

Every law firm member plays a critical role in protecting the firm’s security. An entire network can be brought down by just one click on an infected email or browser page. The firm’s reputation can be jeopardized by one individual who mishandles a laptop with critical client information. Without the ongoing support of the lawyers and staff, the most secure infrastructure still remains at risk.

This webinar focuses on the people side of security – how you can effectively educate your lawyers and staff with the Sentinel Security training tools, services and marketing materials, and how you can apply the Sentinel program to the needs of your firm to ensure that all of your users become security warriors.

Sentinel includes a full offering of IT security training services and resources to meet the most stringent security audit requirements.

  • Online modules and webinars
  • Evaluations to measure and track learning
  • Guides, posters and presentations customized to the firm’s needs
  • Communication templates
  • Consulting services
  • CLE-ready and aligned to LTC4

After registering, you will receive a confirmation email containing information about joining the webinar. 


Capensys is now NetDocuments Certified as a Training and Strategy Implementation Partner

January 13, 2017 Capensys announced today that it is formally certified as a NetDocuments Training and Implementation Partner. This certification offers clients an invaluable addition to the Capensys NetDocuments training toolkit, which provides the following learning and delivery tools: Engaging elearning and KnowledgeChecks for completing LTC4 certification The Pathfinder tool to streamline learning Quick references and […]

Capensys Courseware is LTC4-Approved – Data, Reports and Exhibits, Presentations and Collaborating with Others have been added to the list of approved learning plans!

Capensys has become the first LTC4 vendor to have their courseware and evaluations approved for LTC4 certification.  This prestigious designation demonstrates Capensys’ ongoing commitment to LTC4 and to delivering workflow based courseware and evaluations to meet the LTC4’s stringent standards. The LTC4 process outlines core competencies required by attorneys and their staff. By receiving this […]

Cybersecurity Beyond Traditional Risk Management – Article by Justin Hectus

"...It's critical that your employees or coworkers understand the severity of the risk and their role in preventing compromise. Every employee with access to a computer has the responsibility to undergo training covering the risks associated with that access, and every employer has the responsibility to make sure that communication is timely and relevant and mandatory. Employees need to raise their guard and pick up the phone any time something seems out of the ordinary. ...If you want a good turnkey solution for that in place, check out Capensys' Sentinel, which can map to the LTC4 core competency framework. The cliché that you are only as strong as your weakest link has never been more accurate than it is here...'

Read More

The new Capensys Sentinel Security Awareness Program creates security warriors

Capensys announces the launch of Sentinel, a security awareness program, in partnership with MediaPro.* Sentinel promotes a culture of “Security Warriors” – employees who are dedicated to protecting the firm’s security. The Sentinel program provides a structure to expand employee knowledge, change employee behavior, and build a risk-aware culture. The framework provides an overall strategic […]

Recording of Webinar March 11th – Evaluating and Certifying User Skills – the easy way!

Click here to request the recording of this March 11th webinar:

Would you like...
An easy way to improve user productivity?
To evaluate skills and/or LTC4 certify users?

To evaluate users in your live applications?
To have evaluations which accept the different ways users work?

This session covers how Learning in Action (LiA) allows you to achieve all this quickly and easily.

The LiA skills evaluation tool works in any Windows application. It accepts multiple ways of performing a task. It allows you to see how well users know their applications and comes with a library of ready-made exercises for most applications. These exercises are aligned with the LTC4 curriculum. LiA also allows you to write your own exercises very easily.

After registering, you will receive a confirmation email containing information about joining the webinar.

Capensys Announces a Managed Training Services Approach to Assist Firms with Technology Skills Improvement

Law firms are facing significant challenges in providing relevant training to users while reducing costs and increasing their competitive position. For many firms, it is becoming more practical to outsource day-to-day functions to training experts in the industry who can provide a robust, up-to-date strategy and reduce costs. As global thought-leaders within the legal industry, […]

Schwabe, Williamson & Wyatt LTC4 Core Competencies Certification Case Study

Business goals Our purpose for implementing a firm-wide training program for attorneys and staff focused on competency ‎based performance standards, evaluation and ongoing training that would have a meaningful impact ‎on firm morale, productivity and profitability. The program offered the opportunity to become ‎‎LTC4 certified in various workflow based core competencies which were relevant to […]