Connie is a training veteran with a wealth of legal industry-related experience. She has worked with law firms for over 30 years as a legal secretary, word processor, administrative assistant, trainer, and training manager. She also develops training courseware and e-learning training videos, as well as software skills assessments, for legal professionals. Connie has assisted in the development and implementation of software and conversion training for thousands of users, including project planning, courseware development, classroom training, floor support, and project assessment. In addition to the above legal experience, Connie previously worked in the Word Support Division of Microsoft Corporation. She was also employed with Intelliteach Inc., a legal helpdesk outsourcing company, for almost ten years. During her tenure at Intelliteach, she held several positions, including Trainer, Training Manager, and Knowledge Manager.