About Capensys

Capensys is a global thought-leader within the legal industry providing innovative and effective technology training. We operate internationally with offices in the US and UK.  We also provide our services for clients in Canada, Australia and throughout Europe.

The name “Capensys” derives from a type of owl. We chose it because we are a team of “Smart Owls,” who are seasoned professionals with many years of experience in management, training and Help Desk positions at leading law firms. Our combined experience will help to transform your training program into an outstanding success.

Our unique Goal-Based approach ties training to business and user goals and allows firms to prove the effectiveness of their training programs. Using this method we deliver workflow-based and targeted training. Some examples of our training techniques include: online learning, innovative training delivery tools, Learning Management System, consulting services, skills assessments, LTC4 Certification, trainers for instructor-led training/webinars, and support for any type of training initiative. Our valuable experience in managing global projects means that the Capensys team is well prepared to help you improve user productivity and efficiency firm-wide.

Capensys is proud to have founded the Legal Technology Core Competencies Certification Coalition (LTC4), a non-profit group that has created industry-standard legal technology core competencies. The group has grown to over 130 members from law firms, legal departments, law schools and legal vendors from the US, Canada, Australia and Europe. To learn more about LTC4 please visit www.ltc4.org.

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Sue Pasfield

Sue Pasfield

Founding Director

Sue has been working at the forefront of training methodology for over 30 years.  She has been actively involved with improving training techniques most of her career.  She joined Control Data’s PLATO (Computer Based Training) team in Belgium and France and worked on some of the first  large CBT projects such as Airbus industries and Brussels University. She was hired by ICL Fujitsu Training to start up their CBT division in the UK and worked on projects with the Inland Revenue, Foreign Office and National Health Service and then became a Founding Director of TutorPro.

Sue has been working with law firms both sides of the Atlantic since the year 2000, introducing new learning techniques and since 2008 assisting firms to achieve their goals using the Capensys goal-based training approach. Sue and the Capensys team have combined their expertise from many years of training in law firms to produce a truly blended and targeted approach to give firms maximum user productivity with their IT systems.

Marion Deland

Marion Deland

Director of Courseware

Marion is highly experienced in the field of law firm training, e-learning and documentation. At Capensys, she is responsible for managing the courseware, combining a high level of technical expertise with communications experience, to create top-quality legal courseware. Marion is also the primary force behind the design, development, testing and implementation of our Learning in Action suite of tools.

Marion’s career has spanned a wide range in the field of communications, including corporate publishing, goal-based employee communications, technology training and e-learning development. For the past 15 years, she has provided technology training in major law firms in the U.S. as a training manager and as a contract trainer, responsible for developing and delivering a variety of training to attorneys and staff.

Janis Richman

Janis Richman

Director of Consulting Services

Janis has over 30 years’ experience with law firms. Janis provides consulting services around Goal-Based learning and performance techniques and strategies, including design, evaluation, and performance management. Her expertise includes: strategic planning for training, business analysis and systems requirements, marketing communications and change management. She has exceptional user interface design skills for custom applications and add-ins. Janis was a manager at Baker Robbins for nine years, where she performed a diverse range of consulting services, such as business process reviews and workflow analyses in a variety of law firms and consulted with clients on Goal-Based learning and performance techniques. She designed, managed and trained matter-centric computing environments for document management systems. Janis has Master’s degrees from Antioch University in both Clinical Psychology and Health Services Administration.

John Attinger

John Attinger

Director of Training and Security

John is the Director of Training and Security at Capensys, where he is responsible for managing the security and training components of all client work. Prior to this position, John worked for 6 years at Dewey & LeBoeuf LLP, a top-15 global law firm, as the Technology Training Manager. In this role, John managed a staff of 4 trainers in NY, London and Warsaw, oversaw all training-related projects, managed an IT budget, incorporated new technologies and creative ideas into the training program, and designed an online university.

Previously John also worked at Orrick, Herrington & Sutcliffe LLP and O’Melveny & Myers LLP. as a Senior IT Trainer and a Regional Training Coordinator. John has a special interest in the use of blended e-learning to engage students, and project managed the initial courses at Donald Trump’s online university.

John studied history (B.A.) at U.C. Berkeley, and secondary education (M.Ed.) at Teachers College, Columbia University.

Judy Wiessner

Judy Wiessner

User and Product Support Manager

Judy has 28 years of law firm experience. Her career has focused on Customer Support and System Services as well as Project Management for numerous software and hardware rollouts. Judy was an early adopter of e-learning and introducing core skill requirements and developing skills assessment programs for secretaries to define training programs and foster productivity.

Connie Chandler

Connie Chandler

Senior Developer

Connie is a training veteran with a wealth of legal industry-related experience. She has worked with law firms for over 30 years as a legal secretary, word processor, administrative assistant, trainer, and training manager. She also develops training courseware and e-learning training videos, as well as software skills assessments, for legal professionals. Connie has assisted in the development and implementation of software and conversion training for thousands of users, including project planning, courseware development, classroom training, floor support, and project assessment. In addition to the above legal experience, Connie previously worked in the Word Support Division of Microsoft Corporation. She was also employed with Intelliteach Inc., a legal helpdesk outsourcing company, for almost ten years. During her tenure at Intelliteach, she held several positions, including Trainer, Training Manager, and Knowledge Manager.

Jo Pearson

Jo Pearson

Senior Developer

Jo Pearson has been designing and writing elearning courses for over 15 years.  In 2000, Jo completed the Institute of IT Training’s Online Trainer Course, and has built on the knowledge she gained there by creating hundreds of courses on a variety of subjects for a number of companies both in the UK and in the US. This, together with her experience of delivering face-to-face training, writing user manuals, application help, scripts for instructor-led training and just-in-time “how to” guides, has contributed to Jo’s extensive experience of effectively communicating information to a wide variety of people ranging from junior staff to senior executives.

Cynthia Bradshaw

Cynthia Bradshaw

Manager of Client Services

Cynthia is a seasoned technology trainer with over 15 years of experience specializing in new hire training, software rollouts, application upgrades, continuing education, and customized goal-based training initiatives at all levels. Cynthia served as Assistant Vice President at Credit Suisse and developed the skills that later led to working with many of the top global investment banks and law firms.   Cynthia studied Business Management at Hampton University (B.S.)